Frequently Asked Questions
Everything you need to know about your Rosemary shopping experience.
What is the status of my order?
Once your order is placed, you will receive an email confirmation. As soon as your package ships, we will send a tracking link so you can follow its journey to your doorstep.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please visit our returns portal to start your request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for your convenience.
Are your products ethically sourced?
At Rosemary, we are committed to quality and integrity. we work closely with our suppliers to ensure all products meet our strict standards for ethical production and sustainability.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.